Voice Fulfillment & Support Engineer

January 6, 2022
Application ends: March 31, 2022
Apply Now

Job Description

  • Full Time
  • Nigeria

ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the following positions below:
Job Title: Voice Fulfillment & Support Engineer
Job ID: 101
Location: Nigeria
Department: Business Division
Function: Service Fulfillment & Support
Reporting to: Team Lead, Voice
Travel Frequency: As required
Purpose of the Job

Reporting to the Team Lead, Voice, the Voice Engineer is responsible for tasks such as designing, installing, operating, maintaining, troubleshooting and securing voice communications systems for the ipNX Network as well as for enterprise customers in accordance with set standards & SLAs.
You will also offer direction and recommendations for voice service enhancements.
You will act as the 2nd level contact for customer faults relating to voice communications systems by taking ownership of reported customer issues and seeing their problems through to resolution.
Your key support responsibility includes researching, diagnosing, troubleshooting and identifying solutions to resolve all voice communications system issues.
You are equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
In addition to the above, you are also required to provide routine in-house training, and mentoring for lower level staff and other units where required.

Expected Key Results

Network Infrastructure & Customer Management
Asset Management
People Management

Educational Qualifications & Functional Skills

Education: BSc Computer Science / Computer Engineering / IT Related Disciplines
Technical: Cisco Network Certification/CCNP and ITIL certification is a bonus
Technology: Microsoft Office Suite competence [Bonus: MS Visio, MS Project]
Technology: Reasonable programming skills in any language
Language: Fluent English
Communication: Exemplary Communication Skills [Face to Face and over the telephone]
Communication: Ability to communicate effectively at all levels of an organization

Work Experience:

At least 1 year experience within the telecoms space as a Network/Communications Engineer
A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
Must have working knowledge of VOIP/SIP/PBX/Asterisk/Network Security based systems
Practical Experience with Network Connectivity Devices (Routers & Switches)
Experience with LAN/WAN Network Design and Configuration
Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

Hardworking and Tenacious
Action orientation
Tech Savvy
Result Driven
Excellent Decision Quality
Attention to Detail
Problem Solving
Excellent troubleshooting and analysis skills
Impeccable Customer Service and Support Skills
Customer Focus

Application Closing Date
31st March, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit careers.ipnxnigeria.net.


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