Senior Manager, Insights & Experience Strategy (IXS)

May 10, 2022

Job Description

Johnson & Johnson

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere.
Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.
We are recruiting to fill the position below:
Job Title: Senior Manager, Insights & Experience Strategy (IXS)
Requisition No.: 2206038440W
Location: Nigeria
Category: Marketing
Job Description

J&J Design, part of the Johnson & Johnson Family of Companies, is recruiting for a Senior Manager, Insights & Experience Strategy (IXS), Health Equity to be located remotely in the EMEA time zones – with a preference for Kenya, Nigeria, Ghana or South Africa – and reporting to the Director, Insights and Experience Strategy in New York, NY.


We are Johnson & Johnson, the most recognized health and personal care company in the world. Founded in 1886, J&J is a Fortune 50 company with nearly 135,000 employees in more than 275 companies across 60 countries. We blend heart, science and ingenuity to profoundly change the trajectory of health for humanity. This is our purpose. This is what sets us apart.
The J&J Design team works globally across the Company’s business segments: Consumer Health, Pharmaceuticals, MedTech and Corporate. By applying the power of design, we optimize the user experience into the lives of patients, consumers, healthcare providers and employees.
Here, you’ll have the outstanding opportunity to collaborate with business partners from inception and at every stage of design development. This empowers us to both shape and implement programs for more than one billion Johnson & Johnson customers daily.
We foster an inclusive environment where each of us is welcomed, valued, respected and encouraged to bring our authentic selves to work. You will join a remarkably talented and diverse group of people who support, challenge and inspire each other every day.

The Role

Concentrating on J&J’s Global Public Health (GPH) efforts, this role will bring human-centered design to develop impactful solutions for the world’s most underserved communities.
It advocates for health equity while co-creating integrated solutions rooted in a deep understanding of people and systems. Working remotely and embedded in GPH, this role represents JJD on a cross-functional team, engaging a range of global partners in research, synthesis, co-creation, and defining strategic paths to the desired future state.

You in the Role:

Embed a service design perspective in design for behavior and systems change on cross-functional teams in GPH
Deliver human-centered design research, strategy, and innovation practices to address a business need in the Healthcare ecosystem in low- and middle-income countries, collaborating with patients, caregivers, providers, and external partners
Lead teams in synthesis of research, developing engaging insights, compelling narratives, and strategic frameworks to influence the development of equitable care experiences
Enable the effective transition of these insights and strategies into implementation with local ownership through participatory methods at the global and local levels
Increase the value of design by continuously advancing our methods, helping to shape design for health equity and bring leading design practices as a differentiator to critical funding and implementing partners on the global stage


At least a Bachelor's Degree in Design or related field
8+ years of Service and/or Business Design leadership-related experience in shaping Social Entrepreneurship, Social Innovation or Public Health Programming
Experience in building both digital and human-delivered services with community engagement and health promotion activities is a plus
Very skilled in facilitation and participatory design practices that enable others to own the design process – designing ‘with’ and not ‘for’, and enabling others to implement solutions moving forward
Confident qualitative research background with exposure to quantitative methodologies, developing and translating insights into desirable care futures, informing implementable tactics in regulated public health environments
Strong visual storytelling, and clear, concise writing and speaking skills are required
English fluency is required

Candidate Profile:

You are a change-making design professional. Grounded in empathy and curiosity, you are a purpose-led and human-centered leader who is deeply committed to understanding people’s needs and translating those insights into innovative solutions.
The ideal candidate thrives in an environment of collaboration not only with team members, but also with cross-functional business teams to develop transformative brand experiences and understands how the experiences will work across multiple touchpoints.
A problem-solver at heart, you look to simplify complexity by crafting design solutions through an iterative process. You believe that your work can make a meaningful difference in people’s lives. That ideas spark positive change. That small details yield important insights. And that teamwork is the best way forward.


As a self-starter, you navigate ambiguity, and are a confident Service/Experience Design leader. Possessing a real passion for care-centered design, you have the relationship-building competence to collaborate in diverse cultural contexts with partners of different levels of seniority. You possess the talent to synthesize disparate inputs into concrete strategies that help people access and stay on care.
You have a high level of purpose and consistently deliver excellent work.
Experience in working with partners across Asia, Africa, and the United States, and a willingness to practice some flexibility in working hours to accommodate team collaborations across time zones are important as you consider this role.

Above All Else:

Friendly, thoughtful and perpetually curious
Humble to your core with a sharp emotional intelligence
Able to build trust, even when communicating a dissenting point of view

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

A portfolio or narrative about your work must be included with your application to be considered for the position.
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through groundbreaking programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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