Senior Growth & Operations Manager

August 10, 2022

Job Description

  • Lagos

Wild Fusion

Wild Fusion as a group has been in existence for over 12 years which comprises of 4 service businesses and 2 product companies. We are a full fledged digital marketing and advertising company.
We are recruiting to fill the position below:
Job Title: Senior Growth & Operations Manager
Location: Lagos
Employment Type: Full-time
Job Responsibilities

Monitoring existing portfolios to ensure proper risk ratings and early identification of potential problems.
Designing, planning and implementing business strategies.
Re- engineering processes to improve service delivery.
Ensuring customer experience both internally and externally are in line with service standards.
Creating reports for the management.
Taking the lead in expansion activities.
Maintaining relationships with manufacturers, partners and vendors.
Working closely with Technology and Engineering in iterating the product ensuring it is aligned with the everyday realities of the manufacturer, lender and Distributor.
Having an entrepreneurial mindset/approach in handling all goals/objectives.
Responsible for activation/onboarding, retention of manufacturers and upselling of the product to other stakeholders in the value chain/industry.
Achieving agreed monthly revenue growth target.
Coordinating and executing the growth plans and strategy of the business.
Developing and outlining operational procedures that will guide all transactional activities in the business/product.
Providing strategic insights from various stakeholders needed to improve the quality of CX for both manufacturers, lenders, borrowers, regulators, product team etc.
Building processes and features for the perfect Borrowers, Lenders & Collections experience on the product, Supply Smart.
Working with cross-functional teams: Marketing (Wild Fusion), Engineering & Products, Lenders Acquisition and others.
Preparing, distributing and maintaining Due Diligence Checklists updating regularly to meet target underwriting goals
Ordering and obtaining reports and verifications from external parties where necessary
Monitoring and supervising ALL operational processes to achieve 100% TAT.
Implementation of Key Projects within stipulated time frame.
Ensuring customer experience both internally and externally are in line with service standards.
Establishing policies and procedures that promote the company’s culture and vision.
Analyzing and interpreting data and metrics for business decision making purposes

Key Performance Indicators.
Signup minimum of 5 Manufacturers and get them to provide the loan service to their KDs monthly:

Signup 50 “Active borrowers” and 40 Business Entities every 2 months. “Active” means:
Borrower: Registration & BVN validation plus at least 100% successful borrow transaction signed up and 97%-100% repayment of what was borrowed.
Business Entity: Registration, BVN Validation plus commitment from the entity to debts collection and at least 100% successful withdrawal of those signed up.
Business Entity committed to collection and ensuring the borrower repays all credit as when due.
Ensure all signed-up users (Borrowers and Business Entities) take a facility within 7 days of signing up.
Adherence to the repayment rate/cycle. It is your responsibility to ensure that all signups that initiate a borrow transaction adhere to the repayment plan/cycle of the company.
Ensure all signups remain active and continuously make use of the platform as this will be monitored daily.
Grow the number of Manufacturers to 10 on Supply Smart by getting them to register and subscribe on the platform.

Others Monthly KPIs:

Ensure a great customer experience that guarantees a 70% retention rate of all borrowers/Manufacturers that visit the platform
Ensure no loss of client or customer due to a bad experience with the business
Ensure ALL customer/client issues are resolved within 24 hours.
Ensure the Net Promoters Score stays above 0 at all monthly surveys.
Ensure average 90% rating and feedback by manufacturers/KDEs etc completing the lenders and borrowers experience
questionnaire monthly.
Develop a manufacturers acquisition growth plan for the next 6 months.

Qualifications

BA/B.Sc degree preferably in a Business, Marketing or Technical related field.
5+ years managing customer acquisition operations teams (Sales, Success or Revenue Operations related roles) with a proven track record.
Expert level knowledge and experience in lead generation processes and tools
Proven project management experience in leading simultaneous go-to-market initiatives and while adapting and adjusting to multiple demands, shifting priorities and change
Strong communicator with experience working across multiple levels of leadership
Great attention to detail with the capability to appropriately define issues, questions, and data

Skills:

Must be well organized and able to juggle multiple tasks, and action-orientated, who
meets deadlines and makes it happen
Must have a knack for meeting and surpassing deadlines always.
Must have the ability to build and maintain relationships and work confidently with people at all levels
Must possess an enthusiastic and approachable personality
Must be an excellent communicator in English (written and verbal) with the ability to earn trust and credibility
Must have the ability to influence, network, negotiate, counsel, and mediate
Must have the ability to demonstrate a high degree of confidentiality
Must have the ability to work independently and take initiative, but also must be an enthusiastic team player
Must be willing to accept responsibility and make decisions based on experience,
education, and understanding of business needs and culture.

Reward:

Should you attain and surpass the targets issued to you by Month 6, you will be promoted to the role of Chief Growth & Operations Officer. The Chief Growth & Operations Officer role is a Director role responsible for leading the team and with a direct reporting line to the CEO.
He/She is responsible for leading other units and providing business oversight that ensures a sustainable growth of the company.
This will come with an upward review in Pay and other benefits.

Application Closing Date
19th August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit smrtr.io.

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