Senegalese Call Center Agents

August 3, 2022

Job Description

  • Lagos

an Online Sales and Marketing Company

An Online Sales and Marketing Company in Lagos is recruiting suitably qualified candidates to fill the position below:
Job Title: Senegalese Call Center Agent

Location: Ilupeju, Lagos
Employment Type: Full-time
Job Summary

Your role is to help our customers and vendors have an easy and enjoyable experience with the Company's services.
We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

Responsibilities

Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales.
Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).
Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
You will be responsible to maintain quality assurance standards in all calls.
Disciplined use of CRM system, forecasting and analyzing sales data.
Regular reporting of KPI’s to management and keeping to targets.
Selling the companies services to clients and surpassing daily call targets.
Meeting with set KPIs and KRAs in your job.

Requirements

Bachelor's Degree / HND / OND / NCE qualification
Fluency in one or more of the Senegalese languages
Should be able to speak French
Passionate about Telesales, customer service and sales
Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
Excellent verbal and written communication skills
Detail oriented, excellent collaborator and Team Player
Aptitude in problem solving.

Benefits

A steep learning curve in an innovative industry with plenty of responsibility
HMO and Pensions
Regular get-togethers, team building events, and TGIF
Great work environment and fun loving with co-workers
Free daily lunch
Access to employee loans.

Application Closing Date
3rd September, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit bit.ly.

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