Regional Operations Manager

March 31, 2022

Job Description

Principal Facilities Management Limited

Principal Facilities Management Limited – Established in 2005, We have evolved from running maintenance operations to a regional leader delivering facilities management services in Nigeria. PFML is acknowledged for providing quality services to some of the highest profile gated communities and markets in the FCT.
With a new strategic direction and rebranding from Urban Shelter Facilities Management Company to Principal Facilities Management Limited, we are setting new benchmarks in the facility management sector through quality service delivery and innovation. Our managed sites are typically the industry standard for the sector.
We are recruiting to fill the position below:

Job Title: Regional Operations Manager

Location: Abuja (FCT)
Employment Type: Full-time
Job Summary

Ensure quality and reliability in service delivery through innovation, implementation and monitoring of quality standards for effectiveness in operations across all residential and commercial site locations in the FCT.

Role Responsibilities

Forecast and prepare monthly/annual budgets in liaison with relevant business units
Monitor and implement monthly/annual budgets in accordance with stipulated budgeting processes.
Drive innovation through the development of best practice, operational and service efficiency as well as identify industry trends/tools that could contribute to the organizational goal of service excellence.
Oversee daily operations, ensuring all customer requirements (maintenance services) are effectively fulfilled in accordance with service level agreements and organizational quality standards.
Support the development and lead the implementation of a quality management system for the fulfilment of customer requirements. Ensure services meet set standards of quality reliability.
Develop, recommend, and implement standard operational procedures in collaboration with operations team and top management. Ensure compliance with such approved processes/procedures.
Ensure proper use and proactive maintenance of facility equipment by relevant operators as per standard operational procedures. Ensure timely and proper reactive maintenance in the event of equipment failure.
Ensure services provided are consistent with clients service level agreements, organizationalpolicies and sites standard operational procedures.
Implementation, monitoring and review of health and safety standards Ensure regular health and safety checks are conducted on the facilities, potential threats/risks identified, and recommendations made for necessary action.
Prepare and deliver consolidated operational and other necessary reports weekly, monthly and annually as required by top management.
Ensure prompt notification and remittance of service charge / other relevant fees by facility occupants in accordance with service level agreements
Manage and drive customer focus within all areas of operational activities and ensure effective relationships are maintained with all relevant stakeholders.

Qualifications & Skill Requirements

Minimum of a Bachelor's Degree in Estate management, Facilities management or other related field.
Minimum of 8 years proven experience in a similar role
Professional membership with IFMA, ESVARBON.
CFM or FMP Certification
ISO 9001 certification is an advantage.
Proficiency in the use of Facility management softwares
Proficiency in Microsoft office suite.
Strong verbal and written communication skills.
Good interpersonal andleadership skills.

Application Closing Date
30th April, 2022
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit


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