Project Manager, Support Operations (Relocate to Malta / Consulting/Big 4)

August 23, 2022

Job Description

  • Lagos

Black Pen Recruitment

Black Pen Recruitment – Our client operates as a global network of independent member firms offering audit, tax and advisory services to help mitigate risks and grasp opportunities. With firms in over 146 countries and territories, they are committed to quality and service excellence in all that they do both professionally and personally. 
They are recruiting to fill the position below:

Job Title: Project Manager, Support Operations (Relocate to Malta / Consulting/Big 4)
Location: Lagos 
Job Type: On Site | Full-time
Industry: Consulting

Problem and Incident management
Reviews and analyses day-to-day operations to ensure SLA commitments are met
Produces regular management reports for clients and attends review meetings (if applicable)
Provides analysis, feedback and actions based on trends, root cause analysis and other reports
Build services relationships with clients
Manage service improvement plans, inclusive of formalised creation and ownership with customer
To ensure that an excellent service is being consistently delivered, and the customer consistently receives, the contracted service and support
To ensure effective management and process controls are in place, and escalation is effective where necessary
To act as a point of contact and escalation for service delivery queries and incident management on nominated accounts


Minimum of 5 years’ experience working within Project Management ideally focused in the IT Managed Services environment
A strong client focus with the ability to operate at all contact levels including senior manager/director level
Demonstrable problem solving skills
Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities
A Project Management certification is an asset
An ITIL certification will be considered an asset
Organised and delivery focused, strong planning skills, time efficient and process driven
People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels

Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: Visa and Relocation Package Included.

To apply for this job please visit


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