Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
We are recruiting to fill the position below:
Job Title: Product Owner
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Responsible for executing the strategy for allocated products, by planning and coordinating resources to enable the timely development and implementation of quality solutions and products.
Drive the scope of the product development and optimisation, including breaking down this scope into specifications, features, and user stories in collaboration with cross-functional stakeholders and act as an ambassador for the product and a primary contact for related queries.
Support creation of machine learning algorithms by applying standard statistical analysis or data preparation methods
Support data-driven analysis to identify opportunities for product / service improvement
Serve as an advocate for data-driven product design, evangelise insights on what is working and what is not to help drive incremental gains in pipeline and revenue
Gather and analyse data and information to assist in the ideation, design, and continuous improvement of product specifications, features and roadmap developed by the engineering teams
Identify product training needs and develop product training courses to fill gaps in existing programmes, methods, or tools and run training programmes for specific areas using prepared content
Serve as the first point of contact, to resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy
Provide advanced product / service information and respond to complex customer questions about the product / service
Support the formulation of the annual planning based on roadmaps and the development of business cases in support of the governance process
Lead, plan and replan product releases as they are produced to ensure timely updates and to deliver the planned benefits as early as possible in the product life cycle
Identify, understand, and share customers’ needs during scrum meetings to translate them into product measurable features; map customer journey to get a sense of their motivations, future needs, and pain points to improve the customer experience and deliver business value
Communicate product strategy and functionality across Interswitch, review product documentation and collateral
Assist in managing the product throughout its life-cycle, while ascertaining business relevance, adoption and continuous improvement
Identify shortcomings in existing processes, systems and procedures, and use established change management programmes to address them
Drive the continuous upgrading and enhancement of the product and the operating environment to maintain currency with technological progress, industry trends, competitive intelligence, economic change, and all business needs
Develop internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs
Manage and maintain efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining iterations (sprints) worth user stories available and ready in team backlog
Coordinate the piloting of new products or features with clients, feedback the reviews, issues and defect to the project team for resolution to ensure the deployment of a fully functional and reliable product.
University First Degree in Computer Science, Statistics, Business or Finance related field
At least 6 years' experience in Product Owner / Management roles ideally within reputable financial institutions or the payments industry
Data Collection, Analysis, Review and Reporting skills
Policy, Regulation, Procedures and Compliance
Planning and Organizing skills
Project tracking and reporting skills
Products / Services Management and Development
Customer and Market analysis.
Application Closing Date
31st August, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
To apply for this job please visit careers.interswitchgroup.com.