Operations Specialist

June 22, 2022

Job Description

  • Abuja


Shuttler is a platform that enables professionals access efficient shared transportation in Lagos Metropolis. We help transform the stressful time commuting to and from work into a productive, refreshing and relaxing experience. With Shuttlers App, Professionals can book a seat on a route, pay for a seat and track the arrival of their shuttles. Our goal is to help you commute to work and back home in the most comfortable, safe, fun and affordable way possible. Passengers shuttle in air-conditioned buses. Each route has been designed and customized to suit your commuting needs.
We are recruiting to fill the position below:
Job Title: Operations Specialist
Location: Abuja, Nigeria
Job type: Full-time
Specialization(s): Transportation / Logistics / Shipping
Job Summary

The Operations Specialist is skilled at creating seamless and efficient processes, using lean principles, managing internal and external factors to deliver a great experience for customers and staff.

Job Description
Process Improvement:

Adept at creating and optimizing processes that can scale with an increased number of users
Regularly audit established processes, test for failure points and redesign processes to address the failures.
Own Business Improvement initiatives and train associates to maintain such processes.
Ensure organizational efficiency by designing templates for project management and optimizing processes in the different units of the Operations team


Create detailed and easily understandable presentations for varied purposes such as onboarding and training of new staff
Demonstrate a clear understanding of Shuttlers’ offerings and be able to engage external stakeholders on the services.

Stakeholder management:

Create and manage service level agreements (SLAs) between teams, partners and vendors
Engage partners, conduct check-ins and risk assessments profiles for the partners


Coordinate and guide a team of associates, trainees and interns to effectively manage a suite of business functions.
Collaborate with the Head of Department and the Human Resources team to provide learning and development opportunities for your team members based on identified skill gaps and career growth goals.
Support the Head of Operations in the design and execution of Business Continuity plans  

Data analysis:

Create data-focused regular reports on company goals with automated real time dashboards that show performance metrics
Monitor supply performance, quality and operations metrics for different cities to ensure adequate supply and utilization


A Degree in Business Administration, Operations Management or Transport Management.
4 – 5 years experience in a similar role or at a start-up.
Excellent written and verbal communication skills
Ability to work methodically and meet deadlines
A keen eye for details.
Strong analytical and organizational skills.
Experience in inventory management and database analysis.
Strong computer proficiency.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit shuttlers.seamlesshiring.com.


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