Operations Manager

August 29, 2022

Job Description

  • Lagos

Aspom Travels Agency Limited

Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who want to travel to any country in the world and also helps companies who want to organize a group tour for their staff without stress. Aspom Travel Agency is committed to remaining well positioned and equipped to support our clients in their travel deals at guaranteed lowest rates. In order to guarantee our client's efficiency and high performance on jobs, Aspom has skilled, resourceful, goal-oriented, and team players.
We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lekki, Lagos
Employment Type: Full-time
Responsibilities

Conduct training on service standards for employees.
Develop corporate governance measures.
Develop disaster relief, incident, and contingency guidelines.
Develop safety and security guidelines for developed schedules.
Ensure accurate and timely reporting of vendors' performance.
Ensure tour operations follow regulations including visa and immunization requirements.
Evaluate how the latest technology trends can be leveraged on to improve productivity and innovation.
Evaluate the performance of travel operations teams.
Gather and analyze feedback for operational improvements and product development.
Implement the department's recruitment and retention efforts.
Manage budgets in accordance with departmental work plans.
Manage customer issues and disputes.
Manage escalated contractual issues with existing vendors.
Monitor adherence to service level standards by vendors.
Monitor vendors' adherence to safety and health guidelines at sites.
Propose department budgets for management approval.
Provide on-the-job training to staff.
Recommend improvements to the customer service experience.
Review customer demand data to support the product and experience development department.
Schedule tour guiding assignments based on fit and availability.

Requirements

A Bachelor's Degree in Tourism, Travel, Hospitality or any other relevant field.
A minimum of 5 years of experience in the travel industry.
A minimum of 1 year of supervisory experience may be preferred. Certification in travel or hospitality may be advantageous.

Remuneration
N100,000 – N150,000 Monthly.
Application Closing Date
1st October, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit forms.gle.

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