Operations Manager

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
We are recruiting to fill the position below:
Job Title: Operations Manager
Location: Lagos, Nigeria
Category: Ride-hailing
Job Description

We are looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to manage operations in Nigeria.
You will be responsible for the Nigeria operations team that manages and grows driver activity.
Your role will have a direct impact on your city by continuous improvement of driver and rider experience through strengthening Bolt's value proposition in the marketplace via industry-leading supply availability, pricing and driver earnings management.
You will also be working closely with the Operations team, Country Manager and HQ teams where your work will drive business growth and revenue through achieving operational milestones and key metrics.

Job Responsibilities
Your daily adventures will include:

Managing and supporting the operations team by defining precise local operational processes with a focus on strong operational execution and results
Developing strategies to strengthen driver's value proposition to continually grow our supply base, performance, quality, compliance and retention
Responsible for weekly, monthly and quarterly analysis of driver performance & impact of market investment
Competitive benchmarking to continuously strengthen our driver value proposition including sourcing for new sources of competitive intelligence
Improving rider experience through the identification and implementation of quality improvement measures
Monitoring our city operations metrics to ensure marketplace balance between drivers and riders
Identifying trends, risks and improvement opportunities on a local level that may impact the business
Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
Taking ownership of Bolt's development in Nigeria by ensuring both local operations and HQ teams support and actively collaborate with each other to meet business goals

Requirements
We are looking for:

Bachelor's Degree or higher education in Economics, Finance or other analytical subject
You have 4+ years experience in an analytical and/or entrepreneurial position
You have a strong sense of ownership with a hands-on approach
Highly analytical and have a data-driven mindset with excellent Excel skills
You are a hustler, not stopping after several obstacles a day
You are passionate about new technologies and ride-hailing
You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English
You are comfortable with developing analytical and decision frameworks to support your strategies and decisions

Why you’ll love it here:

Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 500+ cities across 45 countries.
Make your mark at one of the fastest-growing organisations in Europe.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth and enjoy unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy health care coverage, and plenty of other perks.*Some perks may differ depending on your location.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online