Operations Manager

Control Risks exists to make our clients succeed. We are a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk.
We are recruiting to fill the position below:
Job Title: Operations Manager
Location: Lagos, Nigeria
Category: Crisis and Security Consulting
Job Description

To support and drive the CSC operations business with a focus area on excellence in operations and project management.
The individual will ensure the delivery of commercial, administrative and world class operational support and competence.
This is a regional role with a focus on Nigeria and wider West Africa.

Responsibilities

To assist with the management of West African based client engagement of business development
To assist in the day-to-day management of Protective Services and journey management requirements across West Africa
Support other Operations Managers with the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
Maintaining and expanding client relationships through collaborating with clients to identify needs and opportunities to ensure delivery of high quality work
Identify and advise on opportunities to improve operations management processes and implementation
Promote the link between the Control Risks service lines to ensure effective lines of communication
Ensure that consultants are effectively supported by Control Risks operations when they are deployed in the field
To assist with the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
To assist with the commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
To assist with the identification, vetting and management of third-party providers across the region
Developing client successful client relationships
Work with the Business Operations team to ensure administration is of the highest standard
To assist in the creation and management of sales leads.

Requirements
Qualifications and Specialist Skills:

Bachelor's Degree
Project / commercial management skills
Education to degree level / or relevant commercial experience
Developed IT skills (Microsoft Office)
Security / Risk consulting qualification preferred

Essential:

At least 5 years commercial experience in a risk consultancy business with a sound understanding of journey management, fleet management and protective services operations.
Keen interest in regional affairs
Developed commercial skills
Experience in successfully managing client / consultant relationships
Highly developed communication skills – written and verbal

Competencies Solutions Focused:

Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
Reviews and looks for efficiencies in ways of working
Constantly seeks innovative ways to improve the services we offer to our clients
Is prepared to make decisions and effectively implement those decisions
Translates decisions into effective actions and implements these
Acts decisively and makes difficult decisions even if unpopular
Implements plans to ensure objectives are achieved or exceeded; focuses on delivery.

Client Centric:

Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team
Anticipates client needs and addresses these
Provides the best possible service to clients, ensuring the client is at the heart of everything we do
Uses own knowledge and experience to make sounds judgements or assist others with sound judgement.

One Firm:

Builds strong relationships, through common goals, individual contribution and support in times of need
Considers the regional and global implications of what we do in our own areas of responsibility or team/ department

Commercial Acumen:

Understands how and where own activities and projects contribute to the financial success of organisation
Understands and acts upon the financial factors that influence the business

Personal Efectiveness:

Operates effectively and with resilience in changing or ambiguous situations
Contributes to changing environments, and actively assists those around them to adapt
Communicates clearly and concisely using language appropriate to audience
Displays sensitivity to develop constructive relationships with others.

Benefits

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together – in the office and with our clients – while continuing to support flexible and remote working.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online