Network Support Engineer

January 6, 2022
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Job Description

  • Full Time
  • Nigeria

ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position below:

Job Title: Network Support Engineer
Job ID: 22
Location: Lagos
Employment Type: Full-time
Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management
Work Schedule: Shift
Travel Frequency: Seldom
Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

Incident Management (First Call Resolution)​​​.
Prompt Response to inbound calls and emails.
Follow up on unresolved complaint/ open tickets to closure.
Timely Escalation/feedback to relevant units.
Preparing Technical Reports.

Educational Qualifications & Functional Skills

(B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics engine Engineering.
CCNA, CCNP (Desired).
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.

Work Experience:

A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Application Closing Date
31st March, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit careers.ipnxnigeria.net.

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