Manager, IT Operations

October 28, 2022

Job Description

  • Lagos

NewGlobe

NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society. With a comprehensive system transformation platform and data-driven educational services, NewGlobe delivers rapid and dramatic improvements in learning outcomes at state and nationwide scale. Through building impactful partnerships and programmes, NewGlobe ensures that all children have access to an education that will develop their full potential and create a foundation for growth and prosperity.
NewGlobe leverages more than a decade of educational experience and proven impact in integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom practice, and parent engagement –  all grounded in learning science – to ensure each teacher is empowered to engage children in transformational learning, and all children have the opportunity to develop to their full potential. Every day, NewGlobe supports governments to solve what were once seen as intractable problems, and by doing so, ensures this generation will be able to grow up to lead more fulfilled lives, while simultaneously building economic prosperity for themselves, their communities, and the globe.
We are recruiting to fill the position below:
Job Title: Manager, IT Operations
Location: South-South, Nigeria
About the Role 

The IT Manager role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement, and efficient operation of IT functions.
Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers and associates. 
The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision. 

What Will You Do 

Provide first point of IT Support contact for all local NewGlobe staff, covering all hardware, software, and associated peripherals 
Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment 
Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel 
Manage the local area network and internet connection 
Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches 
Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures 
Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system 
Ensure network security through installation of appropriate hardware and software, as well development of IT policies 
Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required 
Log all incidents and service requests in NewGlobe’s designated service desk system 
Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency 
Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner 
Work with colleagues to monitor performance of NewGlobe systems, ensuring that issues are appropriately escalated and resolved 
Supervise, train, and mentor junior staff members in all of the above 
Provide technical assistance to project teams and undertake technical project roles when required.
Manage IT infrastructure improvement projects, including scheduling and budgeting 
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department 
Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner 
Provide at all times a professional, courteous, and rapid response to individual users 

What You Should Have 

5-10 years relevant IT/industry work experience 
Excellent technical knowledge of PC hardware 
Working technical knowledge of current protocols, operating systems, and standards
Software and hardware troubleshooting 
Windows desktop (7/8/X) and Windows Server (at least 2012) experience 
Routers, switches, and firewall experience 
Microsoft Office support 
Active Directory administration 
TCP/IP 
Experience working and training on a variety of IT subjects and applications 
Excellent writing and oral communication skills. 
Good research skills, including ability to identify and propose solutions to issues/crisis 
Knowledge of Android technologies, smartphones, LAN and Wifi configurations 
Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint. 
Experience with AWS. 
A Degree from a recognized university with top marks in Computer Science or a related discipline. 
Experience working within a fast-paced environment 
Relevant Microsoft certification.

You’re Also:

A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience,
and value.
A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit boards.greenhouse.io.

close
JustJobsNG

Hi there 👋
It’s nice to meet you!

Sign up to receive awesome content in your inbox.

We don’t spam! Read our privacy policy for more info.