Lead, Sales Operations

January 12, 2023

Job Description

  • Lagos

PZ Cussons Nigeria Plc

PZ Cussons is a dynamic consumer products group and innovator of some of the world's best known and loved brands. Calling on over 130 years of expertise, we operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth. Our world-class supply chain and distribution networks enable us to meet our global consumer needs and deliver quality brands that add value and enhance everyday lives.
We are recruiting to fill the position below:
Job Title: Lead, Sales Operations
Job Requisition ID: JR000637
Location: Lagos
Level: Grade 4
Job Type: Full time
Department: Sales/Commercial
Responsible to: Director/Head of Sales
Responsible for: Sales Operations Manager
Job Purpose

Provide operational leadership and control of the on-going administrative, budgeting, internal and external communication and to provide a controlling resource for the Sales Director, NSM, NSCM and Regional Sales Managers

Department Strategic Objectives:

Lead in the delivery of customer and field sales business objectives towards the achievement of the overall organisation business and growth objectives.


A key contributor to the success of the PZ Cussons commercial strategic plan with an effective and flexible field sales force; demonstrating industry leadership in both volume driving & brand building activity.

Key Accountabilities

Manage the administration of sales organization and its operations
Ownership and reporting of controls (KPI dashboard) and processes within sales, inclusive of SLOB/Damaged stock accountability
Work with Supply Chain to ensure that all sales orders from the regions are generated and delivered on time
Work with Demand/Sales Management to develop and allocate sales targets especially across channels and ensure that such targets are advised quarterly in advance to the field sales team
Preparation and payment of all agreed commitments to trade partners.
Prepare annual budget of trade tools and resources and ensure timely procurement and allocation to deliver the sales objectives.
Monitor and report compliance to policies, claims and correct any observed non-compliance
Regularly review and simplify sales processes
Work with other leadership team to identify and develop successive business leaders.

Measurement/Performance Indicators:

Target vs. actual performance of agreed KPIs (monthly/yearly)
Optimisation of resources
Quality of Field Sales support (Timely availability of trade tools e.g laptops, phone, vehicles, selling tools etc.)
Coaching and development plan
On time and in full payment of commitments within trading terms

Internal & External Relationships:

Sales Director
Heads of Department (Marketing/Sales/Channel/Supply Chain/Finance/HR)
Line Managers (Performance Management, recruitment, induction)
PZ Marketing & Sales network

Knowledge, Skills & Experience Needed

First Degree in any discipline
Post Graduate degree will be an added advantage

Experiences: (What experience brings success to this role):

Minimum of 6 years in marketing or sales, and over this period has successfully delivered on KPIs
Experience in either Channel, Customer or Field Sales management
Has demonstrated success working cross functionally.

Knowledge: (What does the person need to know):

Knowledge of Business strategy development
Advance knowledge of Microsoft Excel (including Power Query, Power Pivot tools) to pull large data across multiple sources together.
Experience with Power BI is a nice-to-have but not necessary
Knowledge of sales dashboard development and reporting
Knowledge of customer management, commercial planning process and trend analysis
PZ Cussons Leadership competencies

Functional or Technical / Business Skills: (What can the holder do):

Commercial Acumen – Developed
Customer Management  – Proven strength
Negotiation Skills  – Developed
In Market Execution – Developed
Selling Skills – Proven Strength
Sales Drivers – Proven Strength
Channel Strategy – Proven Strength
Presentation & Communication – Proven Strength
Leadership Skills – Proven Strength.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit pzcussons.wd3.myworkdayjobs.com.


Hi there 👋
It’s nice to meet you!

Sign up to receive awesome content in your inbox.

We don’t spam! Read our privacy policy for more info.