Lead IT Support Specialist (Infrastructure and Information Security)

February 28, 2023

Job Description

  • Lagos

Old Mutual Nigeria

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.
We are recruiting to fill the position below:
Job Title: Lead IT Support Specialist (Infrastructure and Information Security)
Job ID: JR-36536
Location: Lagos
Employment Type: Full-time
Job Description

This role supports the smooth running of the production applications, infrastructure as well as the information & cybersecurity function and is individually accountable for achieving results through own efforts. The incumbent has broader knowledge than the IT Support Specialist and works across many platforms.

Duties and Responsibilities

Configuration and maintenance of network equipment such as routers, switches, firewalls, network server software and domain security protocols including remote site deployments as required.
In liaison with Old Mutual Africa-IT, devise and recommend appropriate network infrastructure and technologies for OM Nigeria.
Manage and enforce group policies and network security policies on the LAN, Wan and internet.
Investigate problems with network component and hardware and ensure appropriate corrective actions are taken.
Working closely with outsourced vendors to implement and manage the OM Nigeria network infrastructure.
Manage the IT infrastructure and security team.
Responsible for envisioning, designing, implementing, testing, and delivering on AWS cloud infrastructure and On-Premises and interconnecting the two. Defines innovative approaches to systems deployment and integration Works in a multi-functional team to ensure continuous delivery of quality solutions.

Key Result Areas

Suggests and implements cost saving / optimisation initiatives.
Provides technical advice and consultation to the business.
Supports the running of production applications and infrastructure.
Provides 24 x 7 first-line standby / support for production environments.
Creates temporary fixes within systems to achieve Service Level Agreements.
Pro-actively monitors the production environment.
Responsible for capacity monitoring.
Communicates effectively regarding support-related activities.
Participates in and co-ordinates systems handover process (OSSP).
Leads others in technical initiatives across platforms/environments eg: cost saving, timing

Qualifications and Experience

A Degree in Electronics Computer Science / Information Technology.
An MCSE/CCNA/CCNP or Linux Certified is added advantage.
Be AWS certified.
Over 5 years of experience within technical support environment, including hardware, software, network and information security support.
Experience in the implementation and management of routers, switches, Linux and windows operating systems and network storage platforms.
Experience with managing modern network monitoring tools including ePO solutions.
Proven ability to manage vendors, teams, Incident responses   activities, balance, prioritize and organize multiple tasks
Excellent interpersonal, written and oral communication skills
Those with experience in managing it environments for credible financial institutions will have an added advantage
Cost Management skills such as FinOps or equivalent framework for Cloud costs
Be eager to learn and adopt evolving technologies

Extra Skills Required:

Cloud Relevant Experience
Experience working with information architecture and design interfaces with Azure/AWS and other Cloud Service Providers
Understanding networking, AMS, VPC, SMTP among other technological standards supporting AWS Cloud
Experience with AWS cloud DevOps such as building scripts to improve platforms operations efficiencies
Experience in provisioning resources within AWS and Azure Clouds natively or from Market Places
Good understanding of containers and Microservices and how they are deployed
Good knowledge of emerging Cloud Technologies such as AI, Machine learning

Personal Effectiveness:

Accountable for service delivery through own efforts.
Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.

Quality Assurance:

Performs quality checks on own work.
Adheres to service and quality standards.

Application Closing Date
16th March, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit oldmutual.wd3.myworkdayjobs.com.


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