IT User Support Specialist

July 13, 2022

Job Description

  • Lagos

Global SJX Limited

Global SJX Limited is an Information technology service, Management Advisory, Engineering Service and Solutions delivery company. It has its Headquarters in Nigeria's financial hub Lagos, Nigeria. Global SJX offers an array of services to corporate, commercial and government organisations seeking to maximise their potential and be their market space leader.
We are recruiting to fill the position below:
Job Title: IT User Support Specialist
Location: Lagos (On-site)
Job type: Contract
Job Engagement: Full time
The Role
You will be responsible for:

Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
Ensuring all standards and procedures are followed and maintained.
Answering queries and resolving issue relating to usage of standard applications and IT services.
Providing monthly help desk reports.

Ideal Profile
Skills Required:

You possess a Degree / Diploma in Computer Science, Engineering or related field.
You have at least 2 years experience, ideally within a Helpdesk / Technical Support / User support role.
You have excellent communication and interpersonal skills.
You are familiar with any of Android OS, IOS OS, Windows Mobile, Windows Phone, Windows, VM, UNIX and LINUX (Redhat, UBUNTU) operating systems.
Good knowledge of any of Oracle DB, MySQL and Microsoft SQL databases.
You possess any of CompTIA Network+, CCNA/CCNP (Cisco Certified Network) and ITIL certifications.
You possess strong analytical skills and are comfortable dealing with numerical data
You are a strong team player who can manage multiple stakeholders
You are a strong networker & relationship builder.

NGN 1,440,000 – 1,800,000 / Annum
What's on Offer?

Leadership Role
Work alongside & learn from best in class talent
Excellent career development opportunities

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit


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