IT Support Technician / Helpdesk Officer

July 28, 2022

Job Description

  • Lagos

Cartrack Engineering Technologies

Cartrack Engineering Technologies was founded in Nigeria and commenced operations in 2003, as a subsidiary of the Cartrack Holdings Limited group, which listed on the Johannesburg Stock Exchange in 2014 (Bloomberg CTK:SJ). Since its founding, the Cartrack Group of companies has swiftly developed into a leading provider of fleet management, stolen vehicle recovery and insurance telematics, with over 1 300 000 clients across 23 countries worldwide. This growth can be attributed to the status of Vehicle-as-a-Service (VaaS) an emerging market that is rapidly gaining momentum in both the taxi and the logistics industries.
We are recruiting to fill the position below:
Job Title: IT Support Technician / Helpdesk Officer
Location: Lagos
Job Type: Full Time
Function: Information Technology
Main Purpose of the Job

To install and configure computer hardware, trouble shoot, diagnose and solve hardware and soft ware faults for the employees and the clients.

Duties and Responsibilities

Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Support the staff and clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system and supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritizing and managing many open cases and promptly establishing a good working relationship with customers and other professionals, e.g., software developers;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment
Visit client sites to assist other technical staff.
To support users remotely.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Perform any other duty as may be assigned from time to time by the Supervisor.

Key Result Areas:

Installing and configuring computer hardware operating systems and applications
Support to the staff and client as and when required.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment

Job Requirements

Qualification: University Degree in Electrical/Electronic Engineering from a recognized university or Diploma level with at least three (3) years work experience in similar work environment.
Experience: Two (2) to three (3) years experience Basic Linux and Windows Servers Experience and excellent Knowledge of windows applications.
Linux Suse skills required.
Networking skills required. DSL/Wifi
GPS and GSM skills Beneficial.
Good product knowledge.

Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit cartrack-1.jobsoid.com.

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