IT Service Desk Manager

January 13, 2022

Job Description

ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position below:

Job Title: IT Service Desk Manager
Job ID: 96
Location: Lagos
Employment Type: Full-time
Department: Information Systems and Technology
Functions: Service Desk Management/Network Support
Reporting to: Head, IS&T
Travel Frequency: Occassional
Purpose of the Job

Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

Expected Key Results 

End User Satisfaction
Operational Excellence
End User Productivity

Educational Qualifications 

Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum).

Work Experience:

1 – 2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.

Functional Skills:

Experience providing superior customer service and support
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
Thorough knowledge of voice and data communications techniques and technologies.
Domain knowledge of Asterisk-based PBX

Other Requirements:

Knowledge of multiple desktop programs, configuration and debugging techniques.
Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
Sound problem resolution, judgment and decision-making.
Strong interpersonal and organization skills, successful in working both independently and in a team environment.
Strong problem solving skills.

Application Closing Date
31st March, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit careers.ipnxnigeria.net.

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