IT Help Desk & Desktop Support Officer

November 11, 2022

Job Description

  • Lagos

a Leading Commercial Bank - Mactay Consulting (9 Openings)

MacTay Consulting – Our client, a Leading Commercial Bank, is recruiting to fill the position below:
Job Title: IT Help Desk & Desktop Support Officer

Locations: Marina, Victoria Island, Macarthy, Okokomako – Lagos, Sango – Ogun, Ondo, Benin – Edo, Makurdi – Benue & Iseyin – Oyo
Employment Type: Full-time

Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.


Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem-solving support
Escalate issues for resolution at appropriate levels
Monitor and track incidents reported to the service desk to the point of resolution
Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
Ensure IT service desk policies and procedures are enforced and adhered to
Assist with management of the Incident / problem database
Continuously monitor and report service levels to ensure responsiveness of IT to business


B.Sc in Computer Science or any related IT degree.
I.T Certification is an added advantage
1 – 5 years of work experience in a similar role.
Must have completed NYSC.

Salary / Benefits

N85,000 net / month.
Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.

Application Closing Date
31st December, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit


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