Head of Commercial Operations

January 25, 2022

Job Description

Jumia Nigeria

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live.
E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.  
We are recruiting to fill the position below:
Job Title: Head of Commercial Operations
Location: Lagos
Job Type: Full-time
Department: Commercial – Commercial Operations
Job Objective

The Head of Commercial Operations is responsible for anticipating and structuring the commercial activity and managing, coordinating the work of the commercial operations and Revenue Management teams. He aims at bringing an exceptional growth for revenue, volume, margin, assortment and conversion rate.
The Head of Commercial Operations & Revenue is definitely a main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans.

It includes 6 dimensions clearly identified:

Business steering monthly and daily from topline to bottom line
Commercial event organization
Price management to ensure we offer the lowest prices across all markets
Inventory management
Revenue management to ensure Jumia accelerates its trajectory towards profitability
Weekly analysis of our Jumia actual trajectory versus business plan


Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team
Giving daily and weekly visibility on key deviations versus Business Plan
Defining, coordinating and executing Jumia promotional events, from Black Friday and jumia Anniversary to weekly commercial events
Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level 3
Ensuring we maintain our gross margin by controlling Jumia retail and marketplace margins as well as assessing the performance of each revenue streams (value added services, logistic services, etc)
Approving retail requests as well as repricing inventory twice a week taking into account coverage, age, write off/back
Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”)
Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs)
Increasing the number of fast moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience
Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritization by our BI team

Qualifications & Experience

Top Business / Engineering Schools and Universities
5 years experience
A significant experience in ecommerce, management consulting, venture capital, company creation or category management (retail) would be appreciated
Proficiency in MS Office and Excel (VBA would be a plus)
Ability to analyze large data sets to make strategic decisions
Amazing analytical skills
Fast learner
Resistant to stress
Very independent with a strong ability to go further than the expectations

We Offer

A unique experience in an international, entrepreneurial, yet structured environment
An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
The opportunity to be part of a team full of talented people with the best backgrounds.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit africainternetgroup.peoplehr.net.


Hi there 👋
It’s nice to meet you!

Sign up to receive awesome content in your inbox.

We don’t spam! Read our privacy policy for more info.