GIGGO Partnership Management Officer

October 21, 2022

Job Description

  • Lagos

GIG Logistics

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.
We are recruiting to fill the position below:
Job Title: GIGGO Partnership Management Officer
Location: Gbagada, Lagos
Job Type: Full-Time
Job Description

Coordinate all onboarding activities for GIGGO Partners, including training, documentation and verification of external partners.
Monitor partners performance and submission of Partners’ performance report to the Last Mile Manager on a weekly basis.
Makes recommendation on the suitability, retention or otherwise of Partners, after careful evaluation of performance.
Resolution of all GIGGO related escalations from relevant stakeholders (Partners, Contact Center etc)
Responsible for communicating and educating Partners on upgrades and updates on the GIGGO App.
Resolution of Partners’ queries and ensure first call resolution on the GIGGO dedicated line.
Escalate technical Partners’ issues for second-level resolution to the appropriate team.
Reports breach of SLA by Partners and makes recommendation for appropriate sanctions
Appraise the size of third-party fleet vis-à-vis the needs of the business and makes recommendations to the GIGGO Manager on size of Partners fleet required per time.

Qualifications

Should have been in the employ of GIG Logistics for one consecutive year in the capacity of not less than an Experience Center Agent.
Good communication and presentation skills
Proficient in the use of Microsoft PowerPoint
Good business decision making skills
Strong organizational skills.

Remuneration
N75,000 (for the three months period of internship, followed by a review, subject to satisfactory performance).
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit jobs.smartrecruiters.com.

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