Front of House Officer (Gymnasium)

February 4, 2022

Job Description

an African Premier Boutique Fitness Brand - Nicole Sinclair

Nicole Sinclair – Our client, an African Premier Boutique Fitness Brand, is recruiting to fill the position below:
Job Title: Front of House Officer (Gymnasium)

Location: Lagos

We are seeking to hire a Front of House Officer who will serve as the face of the company and manage, maintain and build relationships between the company and its client


Give exceptional customer service to each person in order to build trust and loyalty in our brand
Be passionate about getting to know each person by name and complete random acts of kindness.
Remain focused throughout the day to ‘get the job done and learn everything about our brand to give a memorable experience grounded in confidence
Quick to resolve any problems by addressing them with care and empathy while staying positive in communication and body language because you understand the importance of building a customer for life.
Uphold operational excellence as per company guidelines and be proactive to keep the studio, energy bar, amenities, product, and all equipment organized, clean, and maintained
Be passionate about your own personal development, continuous training, and remain open to giving and receiving feedback to fuel your and the company’s development.
You will be the first point of contact when our members walk and as the ‘face of the company’ you must represent the distinct, aesthetic, culture, and be well put together
Be hard-working with outstanding people skills.
Multitasking, with excellent communication and organizational skills.
Checking people in with infectious energy before class, setting them up in the studio, working within Energy Bar (smoothies and snacks), processing class bookings, restocking products, completing walkthroughs of the studio, promptly
Responding to emails and phone calls and ensuring that housekeeping cleans every nook and cranny.
Prioritize and juggle more than one customer at a time while staying conscious of business demands as well as your own.
Passionate about spreading our brand mission of inspiring people to lead joyful, energetic lives and encouraging them to push past their perceived limitations
Having Conversations with customers, offering guidance, knowledge, and tips about who we are as a company, our concepts, instructors and events, and workshops

Competencies / Skill / Requirements

Minimum of B.Sc. in any relevant field
1 to 3 years working experience in customer service in the hospitality industry
Passionate about wellbeing
Proven ability to drive positive customer service that builds trust and loyalty
Exceptional communication and problem-solving skills
Maintain a positive attitude, take initiative, and can-do attitude – never moody
Well-spoken (great grammar, no need for a forced accent)
Adaptable and understands that no job is too big or too small
Flexibility to work a non-traditional schedule – to work some weekends, holidays, early mornings, late evening availability (we are a hospitality business and maybe busier during holidays)
Reside around Island axis
Excellent time management skills
Interest in fitness and wellness
Ability to prioritize and multi-task within a fast-paced environment
An eye for detail to keep things pristine
Willing to initiate tasks and perform duties without direction
Excellent people skills and be able to work with a wide range of personalities
Self-starter and can work in a startup environment
Aspirational in character and mannerism
Friendly and professional phone and email etiquette.

Application Closing Date
20th February, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit


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