Fleet Engagement Officer

Kwik Delivery – We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.
We are recruiting to fill the position below:
Job Title: Fleet Engagement Officer
Location: Lagos
Job Type: Full-time
Job Responsibilities

Monitor, anticipate, and resolve challenges that can disrupt fleet performance.
Manage real time fleet issues; ensures prompt resolutions.
Give a structured and actionable daily feedback to the Head, Fleet Management.
Responsible for retention of riders and creating a happy atmosphere amongst the riders.
Manage the relationship between the organization and the riders
Quarterback all activities in the department and ensure end-to-end quality assurance and business satisfaction.

Desired Experience/ Knowledge

2+ years of experience in customer experience issue resolution
Ability to take initiative and be flexible in a constantly-changing work environment
Excellent communication skills
Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online