Engineer, NOC

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
We are recruiting to fill the position below:
Job Title: Engineer, NOC
Job: IRC4457
Location: Abuja, NG
Job Summary

Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipment and enterprise solutions)
Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
Follow-up with resolver teams for resolution of network faults and incidents
Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
Provision of support for troubleshooting of POF and COF for network incidents
Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers(Colocation service providers, lease lines and interconnect service providers, etc.)
Provision of regular periodic updates on all network faults and incidents
Send notifications for planned/unplanned outages to all stakeholders
Provide operations primary point of interface for enterprise customers and partners
Conduct initial demarcation of enterprise customers and partners complaints
Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
Work with back office to ensure visibility of all network nodes
Process access to MGWs, BSCs, data centres and network sites for maintenance and troubleshooting
Perform other duties as assigned by the Incident and Surveillance Manager

Educational Requirements

First Degree or equivalent in Electrical or Computer Engineering or a related discipline
Two (2) years post NYSC work experience

Knowledge:

Network Administration
Microsoft Office suite
Network Surveillance/monitoring tools (advantage)

Skills:

Personal Effectiveness
Problem Solving

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online