E-commerce Project Manager

December 21, 2021
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Job Description

  • Full Time
  • Nigeria

Dragnet Solutions Limited

Dragnet Solutions Limited – Our client, a new E-Commerce start up that is focused on building construction materials, is currently recruiting to fill the position below:
Job Title: E-commerce Project Manager
Location: Lagos State
Responsibilities

Assume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and Associates
Work with direct reports to execute the accurate processing of e-commerce orders
Oversee inventory levels to ensure they meet customer demand
Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Store Manager to create and execute an action plan to capitalize on opportunities
Regularly communicate with Store Leader to discuss strengths, opportunities, and trends in business
Achieve the e-commerce financial performance goals, such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
Ensure e-commerce team operates in accordance with company policies and procedures
Consistently create a positive customer experience with all e-commerce orders
Escalate more complex customer service issues to the Store Manager

Education and Experience

3 to 5 years of experience in e-commerce operations

Skills Required:

Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions.

Application Closing Date
2nd January, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit www.dragnetscreening.ng.

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