Director, Operations

October 28, 2022

Job Description

  • Lagos

Edo State Basic Education Sector Transformation (EdoBEST)

The Edo State Government, led by Governor Obaseki, implemented the Edo Basic Education Sector Transformation (EdoBEST) programme to improve basic education across the state. Through EdoBEST, the government is transforming learning outcomes for the 300,000 children across 1,029 public primary and 471 junior secondary schools in Edo State. EdoBEST is a Government designed and lead programme that is re-training all 15,000 government teachers – novice and experienced – to be technologically supported and empowered teachers.
Under EdoBEST, The Edo Supporting Teachers to Achieve Results (Edo STAR) programme is a hands-on government teacher training initiative forming a core pillar of the State's reform agenda for basic education. The programme is developing a more highly skilled teaching workforce by training, supporting and motivating Edo State teachers to succeed in the classroom of tomorrow.
We are recruiting to fill the position below:
Job Title: Director, Operations
Location: Edo
About the Role

The Director, Operations is responsible for the operational performance of our entire network of schools in EdoBEST. This includes Supply Chain (procurement, warehousing & logistics), Facilities Management, Operational Programme Managers, IT Operations, Customer Care & Revenue Assurance.
You will be responsible for ensuring every school operates effectively; That school staff are supported by being provided with the correct tech assets, learning materials and teaching supplies; 
That our academy facilities are maintained; 
That uniforms, and any other products are provided in a timely manner to parents who purchase them; 
And for both our Academies & Government Partnership schools – products are delivered in a timely manner, an accurate count of all learning materials and supplies is maintained; 
That instructional delivery runs effectively by ensuring accurate forecast of learning material needs, proper maintenance of existing inventory and on time delivery of projected quantities; 
That the provision of service to ensure all issues are captured and resolved, is carried out in a prompt, professional and caring manner; and That continuous data collection and analyses is used to quality assure and drive process improvements
This is a high-impact role for someone who loves taking on challenges in large scale – we plan to support thousands of schools across EdoBEST
The Director, Operations is one of the most senior roles in the Nigeria business, making up a key role in the Senior Management Team. 
You will be responsible for managing a large team across the country, driving the execution, management and innovation of the following departments to serve our schools’ needs:
Supply Chain – overseeing our procurement, warehousing, inventory management, and logistics, making sure every Academy and Government school has all the resources needed in the most cost-effective and efficient way possible, while negotiating with global suppliers;
Customer Care Call Centre – serving both as the support hub for our school leaders, teachers and parents across our Academies and Government schools;
Quality Assurance – our internal data-driven, field based audit and monitoring team;
IT Operations- working with the core Technology group to support our tech-enabled academies and Government Schools to function and excel;
Programme Management teams – managing programme managers responsible for everything from preventative fraud management, facilities and repairs, instructional and academic delivery through systems compliance.

What You Will Do

Manage a diverse support team including Supply Chain (procurement, warehousing & logistics), Facilities, Operational Programme Managers, IT Operations, Customer Care & Revenue Assurance.
Be responsible for all operational performance indicators of our Academies and Government schools, including but not limited to:
Improving adherence and compliance to existing systems and processes
Striving for operational excellence in a resource-constrained environment
Continually iterating and improving systems
Building a zero tolerance environment for fraud and leakage
Learn, reinvent, optimize and manage every aspect of the operations of a NewGlobe supported Academy (Bridge Academies & Government Schools) and the necessary headquarters support, from supplies management to classroom instruction to cleaning to customer care.
Create highly-structured, insightful processes, systems and recommendations with a data-driven approach; and, alongside senior executives, critique and modify the operational components of the NewGlobe model.
Lead (or support) every job in the entire academy operations. No job is too big or too small for you to do. 

What You Should Have

At least 8+ years of post-undergraduate full time work experience in a highly operational role; experience in supply chain will be ideal
Significant experience in managing operations and/or supply chain, at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
Work experience in a fast-paced environment with ever-changing demands and priorities e.g. hyper-growth start-up company.
Experience in process design, development and implementation
Some level of engaging government agencies is a plus
Strong analytical skills and extensive experience in providing actionable insight to data
Experience in improving productivity and reducing cost of a product or service
Experience managing a multi-disciplinary team
Experience in working in a matrix environment and serving several internal customers 
Excellent organizational, leadership, problem solving and strategic thinking skills
Good written and verbal communication skills

You’re also:

A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
A networking mastermind – You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience, and value.
A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit boards.greenhouse.io.

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