Customer Service Representative

Geoaudits – Our client, a Fashion Retail Store, is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ogba, Lagos
Employment Type: Full-time
Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our fashion retail store.
The successful candidate will be responsible for providing excellent customer service to both online and offline customers, resolving issues, and ensuring customer satisfaction.

Responsibilities

Provide exceptional customer service to both online and offline customers.
Respond to customer inquiries and concerns via phone, email, chat, and social media channels.
Process orders and returns in a timely and accurate manner.
Resolve customer complaints and issues, providing timely and effective solutions.
Collaborate with other departments to ensure customer needs are met.
Stay up-to-date on product knowledge, sales, and promotions.
Maintain accurate customer records and track customer interactions.

Requirements

OND or equivalent.
At least 1 year of experience in customer service, preferably in the fashion retail industry.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Flexibility to work varied shifts, including evenings and weekends.
Ability to work Monday to Saturday, 9am to 6pm.

Salary
N50,000 – N70,000 monthly.
Application Closing Date
15th March, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online