Customer Service Representative

January 11, 2022
50000 - 100000 / month
Application ends: January 31, 2022
Apply Now

Job Description

Stragel Solutions

Stragel Solutions is a management consulting firm driven to providing the right human resources in achieving organization’s goals and objectives as well as providing innovative ideas for business growth and development.
We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Kaduna
Employment Type: Full-time
Responsibilities

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.

Requirements

OND / HND / B.Sc Degree in Business or any related field
0 – 10 years work experience
Proven customer support experience or experience as a Client Service Representative
Track record of achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

Salary
N50,000 – N100,000 Monthly.
Application Closing Date
31st January, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit docs.google.com.

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