Customer Service Representative

July 18, 2022

Job Description

  • Lagos

PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ikeja, Lagos (On-site) 
Job type: Contract – Entry level
About the Job

We are seeking to employ a Customer Service Representative to join our team. Your main duty will be to drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
If you have a Customer-First mindset, aims to deliver high-quality service in every customer interaction, have excellent written and verbal communication skills, can address complaints and issues with effective solutions and a positive attitude; then this job is for you.
Most importantly, you must have the passion for delighting customers with outstanding service.

Responsibilities

Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
Assist customers with any queries they may have via calls, email, chat and/or social media
Represent the brand in a professional and friendly manner
Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
Demonstrate ownership in documenting and resolving customer issues
Ability to multi task on assigned tasks.

Requirements

Bachelor's Degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system
Understanding of financial services and smartphone apps
Typing speed of 45wpm or above.

Salary
N70,000 Month (N50,000k Basic + N20,000 KPI).
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit www.linkedin.com.

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