Customer Service Representative

November 14, 2022

Job Description

  • Lagos

Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited – Our client, a contact center located in Opebi, Ikeja, Lagos is recruiting to fill the position below:
Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities

Answers phone and responds to customer requests.
Upsell/Sell product and services, place custom orders in computer system.
Provide customers with product and service information.
Transfer customer calls to appropriate staff (as and when asked for)
Identity, research, and resolve customer issues using computer systems and applications
Follow up on customer inquiries, if not immediately resolved.
Recognize, document and alert the supervisor of trends in customer calls.

Requirements

B.Sc qualification
Candidate must be within the age bracket 21 – 30years
Relevant experience (6months – 1year) in Customer Service is an advantage
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent written and verbal communication skills.
Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba
Must reside in Ikeja or its environs.
Must have completed NYSC
Must not be more than 30 years

Salary
N50,000 monthly.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit forms.gle.

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