Customer Service Representative

July 27, 2022

Job Description

  • Lagos

Tetra Pak

At Tetra Pak, we commit to making food safe and available, everywhere, and we protect what's good – protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos, Nigeria
Job Summary

We are looking for a Customer Service Representative based in Lagos, Nigeria, who will report to the Customer Service and Designer Manager. 
The successful candidate will drive order management and design handling operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.

What you will do
Secure OFPM execution:

Secures supply chain PM / AM order fulfilment: Order management, design administration, invoicing, claim administration, logistics.
Synergy with internal functions: planning, logistics, additional material, marketing, technical service to secure smooth order handling always led to increase productivity.
Perform Sales forecast End User role

Drive continuous improvement:

Participate in WCM teams to identify process and tools productivity opportunities (office, supply chain pillars)
Seek for process and system automation opportunities
Increased overall productivity in front-office and back-office processes
Focused KPI´s

We believe you have:

Degree in Logistics, Supply Chain or equivalent.
3 years of experience as a Customer Service Representative
Requires the ability to quickly gain a full understanding of customer operational needs
Requires strong business communication skills at all levels and disciplines; both written and oral
Requires a high degree of accuracy in collating, checking and analyzing data and information
Requires proficiency in MS office skills, with a working knowledge and experience of relevant business systems (SAP)
Able to maintain an eye for detail in a high pressure working environment whilst maintaining consistency and courtesy
Able to manage multiple tasks while demonstrating time management/ prioritisation skills
Able to understand and work within defined processes
Able to effectively negotiate solutions to sales and operational planning issues
Able to work in a matrix organisation aligned to account teams and specialist functions
Able to demonstrate a flexible working attitude
Able to work effectively in a team environment.

We Offer You

A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements.

Application Closing Date
9th August, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit


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