Customer Service Officers

January 25, 2022

Job Description

SIMS Nigeria Limited - Lagos & Oyo

SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic. Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.
We are recruiting to fill the position below:

Job Title: Customer Service Officer

Locations: Lagos & Oyo
Employment Type: Full-time
Core Responsibilities

Receive customers and address all issues concerning their faulty products.
Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
Forward all Job Card and faulty products to the service centre supervisor.
Preparation of defective parts failure report(Panel, PCB & Compressor )
Preparation of daily work report.
Daily follow up on the engineers to confirm status of jobs.
Responsible for happy calls to customers and dealers.
Responsible for spare part request in line with job card details.
Responsible for job completion feedback to the customer.

Requirements

Candidates should possess a Bachelor's Degree or equivalent
Minimum of 2 years experience in a similar role.
Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint

Application Closing Date
10th February, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit forms.gle.

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