Customer Service Officer (Shift Worker)

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
We are recruiting to fill the position below:

Job Title: Customer Service Officer (Shift Worker)

Location: Opebi, Ikeja – Lagos
Employment Type: Full-time
Benefits: HMO Coverage & Pension
Responsibilities

Answers phone and responds to customer requests.
Upsell/Sell product and services, place custom orders in computer system.
Provide customers with product and service information.
Transfer customer calls to appropriate staff (as and when asked for)
Identity, research, and resolve customer issues using computer systems and applications
Follow up on customer inquiries, if not immediately resolved.
Recognize, document and alert the supervisor of trends in customer calls.

Requirements

HND / Bachelor’s Degree in Mass Communication or other related fields.
Candidate must be within the age bracket 20 – 30years
Relevant experience (4months – 1year) in Customer Service is an advantage
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent written and verbal communication skills.
Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba
Must be available to work shifts.
Must have NYSC Discharge Certificate.

Salary and Benefits
N50,000 / Month.
Application Closing Date
30th December, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online