Customer Service Executive

August 30, 2022

Job Description

  • Lagos

Mara Cruiz Organics

Mara Cruiz Organics, a beauty brand that manufactures hair products for Africans, is recruiting a suitably qualified individual to fill the position below:
Job Title: Customer Service Executive
Location: Surulere, Lagos
Employment Type: Full-time
Responsibilities
The sucessful candidate will:

Manage large amounts of incoming order
Convert leads to customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right method and approach
Meet customer service teamsales targets
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Follow up on present and past customers.

Requirements

Candidates should possess an OND / HND / Bachelor's Degree with 0 – 3 years relevant work experience.

Application Closing Date
3rd September, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit airtable.com.

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