Customer Service Agent

Oolu Solar is a growing solar energy provider in West Africa with presence in Senegal, Mali, Burkina Faso , Cameroon, Niger and Nigeria and plans to expand within the region. Our vision is to be a leading energy and financial services provider for millions of customers in developing countries.
We are recruiting to fill the position below:

Job Title: Customer Service Agent
Location: Lagos
Employment Type: Full-time
Main Duties / Responsibilities

Answer incoming calls.
Work on assigned calls generated on the OOLU Hub
Manage and resolve customer complaints
Get payment information from customers and pass on to supervisor for necessary action
Identify and escalate issues to supervisor
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Document all call information according to standard operating procedures using the OOLU Hub
Recognize, document, and alert the management team of trends in customer calls
Follow up customer/ sales team calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

Qualifications and Skills

University Degree / HND.
1 – 2 years of experience in a Customer Service environment.
Proficient in relevant computer applications.
Knowledge of customer service practices and principles.
Excellent data entry and typing skills.
Superior listening, verbal, and written communication skills.
Ability to handle stressful situation appropriately.
Knowledge of sales techniques.
Knowing how to adapt your sales pitch according to the customer's profile and reactions.

Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note

Read our advice on how to optimize your chances to join us: Recruitment Guidelines / Advice
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