Customer Experience Manager

August 9, 2022

Job Description

  • Lagos

Ekovolt

Ekovolt is a Startup technology service provider and we offer affordable and reliable internet connectivity and cloud solutions. 
We are recruiting to fill the position below:
Job Title: Customer Experience Manager
Location: Lagos
Job Type: Full-time
Job Description

As a Customer Experience Manager, you will be responsible for developing and implementing customer service strategies, handling difficult customer service situations, and improving the overall customer experience to Sustain business growth and profitability by maximizing value.

Responsibilities

Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Learn from complaints and use customer feedback to improve services.
Develop relationships with key stakeholders, including partners and key community groups.
Make sure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business
Produce information that can be used to inform service improvement, including making recommendations as to how services might be changed for the better.
Oversee and undertake other activities as required in order to gauge customer feedback and make sure that this is used effectively. This will include postal surveys, one-to-one interviews and focus groups, and online methods of engagement, including the use of social media.

Qualifications

Communications or Marketing Degree.
An analytical mind with attention to detail, with a particular focus on qualitative data when reviewing performance.
The ability to use your own initiative, balance priorities and work with minimal supervision.
Self-motivated and passionate about improving the quality of customer service.
Highly organized and able to multitask.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit jobs.smartrecruiters.com.

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