Customer Experience Analyst

September 1, 2022

Job Description

  • Lagos

Alpha Mead Group

Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management and Real Estate Financing Services.
We are recruiting to fill the position below:

Job Title: Customer Experience Analyst

Location: Bonny Island, Rivers
Job Description

Align customer experience strategies with marketing initiatives. as well as inform customers about new product features and functionalities.
Participate in the post-implementation review of new customer experience initiatives to ensure they are successful
Use data analysis tools to improve customer retention rates, conversion rates, and other key metrics
Develop reports on customer feedback and satisfaction levels
Work with cross-functional teams to develop and implement new initiatives that will improve customer satisfaction
Conductsurveys and focus groups to measure customer satisfaction with current offerings
Analyze customer data to identify trends and opportunities for improvement
Recommendchanges to processes or procedures based on findings from research studies
Prepare and document reports of customer-related data from research studies
Receive and resolve customer complaints from all channels
Meet minimum number of daily outbound calls per hour and/or minutes on phone calls
Identify customer needs and take proactive steps to maintain positive experiences.
Scheduling in-person and online meetings with customers
Research and develop strategies to improve and maintain the overall brand experience
Perform other duties as assigned by the Category Manager

Qualifications

Bachelor's Degree in Marketing, Communications, Advertising, Business Aadministration or in a related field.
Minimum of 2 years post-qualification experience as a customer experience officerin a well-structured and process-driven environment
Experience gathering and interpreting customer experience information.
Solid knowledge of online customer engagement platforms and channels.
Proficiency in MS Office and CRM software
Exceptional interpersonal skills and a client-centered approach.
Sound knowledge of data analytics for reporting
Excellent communications skills
Ideal candidate must be resident in Bonny Island, Rivers State.

Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit jobs.smartrecruiters.com.

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