CBT Head Nigeria

August 18, 2022

Job Description

  • Lagos

Nokia Nigeria

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
We are recruiting to fill the position below:
Job Title: CBT Head Nigeria
Job ID: 2200000FRB
Location: Lagos, Nigeria
Department: Sales
Organization: CX Customer Experience
Job Description
The team you'll be part of:

The Customer Experience (CX) organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
This position will report to the Head Market Unit CEWA which is part of the Middle East CX team, based in Nigeria.
The position will consist of selling to CSP customers located in Nigeria promoting the Nokia products and services to our customers in country. 

What you will learn and contribute to:

As part of our team, you will learn to work in a hi-tech environment selling products and solution to Nigerian Telecom Companies.
The position will grow the candidate in sales and technical skills in a global company promoting cutting edge technology.
Looking for seasoned candidate with sales and marketing experience in the hi-tech industry selling product to CSPs in Nigeria.

The key responsibilities and contributions include:

Positioning Nokia products and services in the assigned customers
Be responsible for sales forecast, revenue generation and customer interface on assigned accounts
Provide Business Group (BG) feedback on solution and service as customer advocate
Represents Nokia in the country, with external and public engagements. Main interface with the local Authorities & Government, aiming to promote Nokia’s position and brand in country.
Meet orders intake and Sales targets, develop new business, expand your pipeline for MN, IP, Optics and Fixed Networks 
Develop and sustain strong relationships with customer across your territory to enable successful positioning and sales of Nokia products and services
Be responsible for your sales strategy as well as the coordination of Nokia contacts with the customer
Participate to the development and articulate your sales strategy and account planning
Maintain effective internal communications and networking with appropriate stakeholders and to galvanize support, maximize Nokia’s effectiveness and meet customer expectations
Accountable for managing the account including all internal processes
Maintain your appropriate skills, training and knowledge to position and value sell Nokia’s products/services/solutions to our customers efficiently
Ensures ethic & compliance in accordance with Nokia policies, ensure procedures and reporting for the (Customer Teams) CT
Work in close collaboration with all BG RBCs of Middle East, the CT account managers and the MU team.
Provide support for operations, deliveries, demand planning and any margin improvement plans

Your Skills and Experience
The competencies required for the role are: 

Experienced sales skills, solid experience in handling an account/customer of comparable size and complexity. In particular it requires agile sales techniques and experiences to face a highly competitive environment
Good understanding of Nokia's product & solution and overall Nigerian telecommunications market, trends and related regulations
Leadership skills to lead your accounts and collaborative skills to win business in team
Negotiation, communication and good interpersonal skills
Ability to manage large and complex sales environment
Ability to have a good understanding of the customer’s business/competitive situation/strategy and an understanding of the drivers of customer profitability to drive Nokia business targets for the CBT
Ability to build relationships with stakeholders in Nigeria and with the customers
Develop/execute strategies addressing all stakeholders of ICT industry.
Influence buying decisions at the customer centrally on market-wide deals
Ability to provide guidance during critical deal making process and collaboration with RBCs (Regional Business Controllers)
Relevant financial experience to support forecasting and the qualification of opportunities
Experience with contract management, financial terms and conditions

It would be nice if you also had:

Relevant University Degree in Telecommunications, Technical, Business or similar qualification
12+ years relevant experience in Telecoms or IT in Nigeria.
Proven track record in handling complex sales
Demonstrated high autonomy and creativity to win in a competitive environment
Business development track record: identification, business case, development, until deal closure

What We Offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg

At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, gender identity, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

To apply for this job please visit aluperf.referrals.selectminds.com.


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